Resident First Philosophy

We understand that our residents are our primary reason for being; without them, we don’t exist.

Mission

Every day we strive to assist our residents to live life to the fullest while maintaining their Dignity, Independence, and Sense of Purpose in a safe and caring environment.

Vision

To change the way people view Aged Care in a positive way at every opportunity. Every day, the interactions we have with our residents and the conversations we have in the Community will make a difference.

Our History

Greg & Susan Pritchard took ownership of Bryant House in November 2007 when they moved back to Hawkes Bay from Australia to be closer to family. Greg’s parents had owned and managed aged care facilities since the mid 90’s which is where Greg first became exposed to the industry. With the Global Financial Crisis impacting the region hard, Greg believed they needed to stick to something the family knew and understood which lead to the acquisition of Bryant House Retirement Home.

When the Pritchard’s acquired Bryant House it was a 33 bed rest home, residents were more independent, some of whom even required a car park as they were still driving. Greg recalls the last resident to drive themselves to Bryant House was in 2010 - things have certainly changed since then.

With resident acuity levels on the increase and early-stage dementia becoming a common reason for people moving into care, it seemed logical to transition part of Bryant House into a Dementia facility, thus providing a safer, more secure environment for residents as their dementia progressed.

“By expanding our service delivery to incorporate Dementia, residents who had called Bryant House home for years could continue to do so as their needs changed”. This was a turning point for Bryant House and the most significant improvement we have made to date where residents, family members and staff have all benefited by reducing the anxiety of transferring to a new care facility.

To effectively keep pace with the evolving needs of residents, Greg and the Clinical team realised the need to further expand the service delivery to include a “high care” model referred to as hospital level care. In 2023 the first stage of new purpose-built care facility was completed with the opening of our Hospital Wing. The final stage is half way through construction and will provide true continuity of care incorporating serviced apartments, rest home, dementia and hospital levels of care.

To achieve this a new, purpose-built care facility is being built that will provide true continuity of care incorporating serviced apartments, rest home, dementia and hospital levels of care.